Responsible Gaming

Gamble for entertainment

Online casino games are games of chance. The outcome of each game is uncertain, and previous results do not influence future results. A win is never guaranteed, and no strategy can remove the risk of losing money. You should only gamble with money you can afford to lose after essential living costs and other financial commitments have been covered.

Gambling should not be treated as a source of income, an investment, a way to repay debts or a solution to financial stress. Avoid gambling with borrowed money, money set aside for rent, bills, food, education or other necessities. Credit, loans and funds belonging to another person should not be used to place wagers.

Before you play, consider how much time and money you are comfortable spending. Decide your limits while you are calm and stick to them. Do not increase your spending simply because you have lost, and do not continue playing to try to recover earlier losses. Chasing losses can make a difficult situation worse.

Basic principles for safer play

• Set a budget for gambling and regard it as an entertainment expense.
• Set a time limit before you begin and take regular breaks.
• Keep gambling separate from essential household spending.
• Never gamble when you are upset, tired, intoxicated or under the influence of medication that affects your judgement.
• Do not gamble to escape stress, loneliness, boredom or other personal concerns.
• Accept that losses are part of gambling and cannot be recovered through continued play.
• Keep your account secure and never allow another person to gamble through your account.
• Review your gambling activity regularly and adjust your habits if concerns arise.

Tools to help you stay in control

Responsible gambling tools are designed to help you make informed decisions before gambling becomes difficult to manage. Depending on the features available to your account and the requirements that apply to the service, you may be able to set financial or time-based limits, request a temporary break or close your account.

Deposit and spending limits

A deposit or spending limit can help restrict the amount you add or use over a selected period. Choose an amount that fits comfortably within your budget, not the maximum amount you could technically spend. A limit should be set before gambling and should reflect your total financial circumstances, including bills, savings goals and other commitments.

Limits are not a substitute for a personal budget. Keep your own records of gambling expenditure and consider checking bank or payment account activity as well. If you find yourself regularly reaching a limit, changing it to allow more spending or using other payment methods to continue playing, stop gambling and seek support.

Time limits and breaks

Long or frequent sessions can make it harder to keep track of time and spending. Use reminders, take breaks and avoid playing for longer than planned. A short break can be useful when you feel frustrated, excited or focused on winning back money. You can also choose to take a longer break from your account and gambling activities.

Self-exclusion and account closure

If you need stronger support, you can ask to exclude yourself from gambling for a chosen period or permanently, where that option is available. Self-exclusion is a decision to stop accessing or using gambling services and should be considered carefully. If you request account closure or self-exclusion, do not create another account or use another person’s account to continue gambling.

If you believe you may have a gambling problem, consider stopping immediately rather than relying only on limits. You may also wish to speak with your bank about available payment controls, discuss your situation with someone you trust and seek independent financial or gambling support.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It may begin gradually, and you may not notice the impact until it affects your finances, relationships, work, study or wellbeing. You do not need to wait for a serious crisis before asking for help. Early support can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you originally planned.
• Trying to win back losses by increasing the amount or frequency of gambling.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it difficult to focus on other activities.
• Hiding or minimising gambling activity, losses or account transactions.
• Borrowing money, selling possessions or missing payments to fund gambling.
• Using money intended for rent, bills, food or other essential expenses.
• Gambling to cope with stress, sadness, anxiety, loneliness or other difficult feelings.
• Arguments or concern from family, friends or people you work with.
• Feeling guilt, shame or regret after gambling but continuing to play.
• Neglecting work, study, health, relationships or everyday responsibilities.
• Attempting to stop or cut back without being able to do so.

One or more of these signs may indicate that gambling is affecting you. Consider taking a break, using self-exclusion, closing your account and speaking with a qualified support service. If someone close to you has raised concerns, try to listen without dismissing them. A trusted person can help you review your spending, access support and stay accountable.

Support for family and friends

Gambling harm can affect partners, family members, friends and other people who share financial or personal responsibilities. If you are concerned about someone else, protect your own financial wellbeing, avoid covering repeated gambling losses and seek independent advice. You can ask a recognised gambling support service in your state or territory about options for both the person gambling and those affected by their behaviour.

Our approach and getting help

Spellwin Casino aims to support responsible participation and provide information that helps players make informed choices. Account access and gambling activity may be subject to identity, age, safer gambling and other checks required by applicable law or the rules that govern the service. We may respond to concerns about gambling behaviour by providing information about available controls, restricting activity or taking other appropriate action.

Responsible gambling features may not prevent every loss or identify every sign of harm. You remain responsible for deciding whether gambling is suitable for you and for using the controls available to you. If you have concerns about your gambling, contact our support team through the available account or website channels and explain that your request relates to responsible gambling. Do not provide sensitive information through an unsecured or unofficial channel.

For independent assistance, contact a recognised gambling help service in Australia or the relevant service in your state or territory. These services may offer confidential information, counselling, financial guidance and support for affected family members. You can also speak with your general practitioner or another qualified health professional. If gambling has contributed to an immediate safety concern, financial emergency or risk of harm, contact an appropriate emergency or crisis service without delay.

Before you start a session

1. Decide whether gambling is appropriate for you today.
2. Set a spending limit based on money you can afford to lose.
3. Set a time limit and plan when you will stop.
4. Make sure essential expenses and financial commitments are covered.
5. Avoid gambling when you are distressed, tired or affected by alcohol or other substances.
6. Stop when your limit or time has been reached, regardless of whether you are winning or losing.
7. Review how you feel after playing and seek support if gambling is causing concern.

This page provides general responsible gambling information and is not personal financial, legal or medical advice. Gambling laws, support options and account requirements can change. You should consider your own circumstances, follow the rules that apply to your location and obtain independent advice when needed.