Privacy Policy

About this Privacy Policy

Spellwin Casino respects the privacy of players and aims to handle personal information in a careful, transparent and secure way. This policy applies to information collected through the casino website, account services, customer support channels and related online functions. It is intended to help you understand what information may be collected, why it may be used, who it may be shared with and what choices you have.

Personal information means information that identifies you or could reasonably be connected with you. The information handled by an online casino can vary depending on the services you use, the checks required for your account and the choices you make. You may be able to browse some parts of the website without giving us information, but account registration and certain casino services require information to be provided.

By using the website or providing information, you acknowledge that information may be handled for the purposes described in this policy. Where consent is required, you will be given an appropriate choice. You may withdraw consent in the situations explained below, although withdrawing consent does not affect processing that is permitted or required for another reason.

Keeping your information accurate

Please provide information that is accurate, complete and current, and update it when details change. Accurate information helps with account access, player verification, payment processing, customer support and the prevention of misuse. If information is incomplete or cannot be verified, some services may not be available or may require further review.

Information we may handle and why

The types of information handled by a casino website depend on how you interact with the site. We aim to collect information that is reasonably relevant to operating the service, meeting obligations, protecting players and supporting account activity.

Account and identity details

• Registration information such as your name, date of birth, residential details and contact details.
• Login, account and profile information, including preferences and records of changes made to your account.
• Information needed to confirm your identity, eligibility or authority to use an account.
• Communications with support, including questions, requests, complaints and information provided during account assistance.

This information may be used to create and manage your account, provide casino services, communicate with you, respond to support requests and help keep the account secure. It may also be used to confirm that an account is being used by the appropriate person.

Verification and security information

To meet account, safety and verification requirements, we may handle copies or details from identification and verification documents. Depending on the circumstances, this can include information used to confirm identity, age, location, payment ownership or other account information. We may also handle information generated by security checks, fraud screening, unusual activity reviews and responsible service controls.

These checks help protect players, the website and payment services from fraud, account takeover, money laundering, identity misuse and other unlawful or unauthorised activity. A request for verification does not necessarily mean that wrongdoing is suspected. It may be a routine step or may be required before an account function can be used.

Payment and transaction records

When you deposit, withdraw or otherwise use a payment function, we may handle payment details, transaction references, amounts, dates, status information and records of related account activity. Full payment card or banking details may be handled by payment providers rather than stored directly by the casino website, depending on the payment method used.

Payment and transaction information is used to process requested transactions, investigate payment issues, prevent fraud, reconcile account records, provide support and meet financial, legal or operational requirements. We do not ask you to send payment passwords or security codes through ordinary support messages.

Device, usage and cookie information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device type, language settings, approximate location, referring pages, pages viewed, session information, dates and times of access, and information about how features are used.

This information helps the website operate correctly, remember preferences, maintain security, understand performance, identify technical problems and improve the player experience. It may also help detect automated activity, suspicious access or attempts to misuse the service.

Cookies, sharing, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file or similar identifier placed on your device. Some cookies are necessary for functions such as account access, session management, security and navigation. Other cookies may help remember preferences, measure website use, understand performance or support relevant communications, depending on the settings and services in use.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notice before a cookie is stored. If you block necessary cookies, some website functions, account features or security controls may not work properly. Cookie settings can usually be changed at any time.

When information may be shared

Information may be shared where it is reasonably necessary to provide the service, protect the website or meet an applicable requirement. This can include sharing relevant information with service providers that assist with website hosting, technology, identity and verification checks, payment processing, fraud prevention, customer support, communications, security or analytics.

Service providers may only receive information relevant to the work they perform and may be required to protect it. Information may also be disclosed to professional advisers, payment networks, financial institutions, law enforcement bodies, courts or other authorities where disclosure is permitted or required. We may share information to investigate suspected fraud, unlawful conduct, security incidents, breaches of account terms or threats to players and the website.

If information is handled by a provider located in another country, it may be subject to the laws of that country. Appropriate steps are taken to use providers and arrangements considered suitable for the relevant service. The website does not request that you provide another person's personal information unless you are authorised to do so.

Security and data retention

Reasonable technical, administrative and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring and secure handling practices. No online service can guarantee that information will always be completely secure, so you should use a strong password, keep login details private and contact support if you suspect unauthorised account activity.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices and data rights

Subject to applicable requirements and reasonable exceptions, you may ask about the personal information held about you and request that it be handled in the ways described below. We may need to confirm your identity before responding to a request. This is a security measure designed to prevent information being disclosed to the wrong person.

• Access your personal information and receive an explanation of how it is being used, where this is available.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, dispute or transaction purposes.
• Withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact privacy support to make the request.
• Ask questions or raise a concern about the handling of your personal information.

How to make a privacy request

For access, correction, deletion, marketing consent withdrawal or other data requests, contact privacy support at support@spellwincasino.click. Please describe your request clearly and provide enough information for the relevant account or records to be identified. Do not include passwords, payment security codes or unnecessary sensitive information in your message.

A request may be reviewed to confirm its scope, identity and any applicable restrictions. If information cannot be disclosed, corrected or deleted, an explanation may be provided where appropriate. Removing consent from marketing does not stop essential service messages, account notices, security alerts, transaction updates or other communications needed to operate your account.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The updated version will apply from the time it is made available on the website, unless a different commencement date is stated. You should review this page from time to time so you remain aware of how information may be handled.